Technical Customer Success Manager - AI Agents

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South Africa Remote Full-time Posted 4w ago

RESPONSIBILITIES * Take ownership of customer accounts, ensuring their successful adoption of our AI agents. * Independently configure and test complete standard AI agents and call flows to meet customer specifications. * Run standard customer go-live processes, including EHR/scheduling integrations, configuration, testing, and customer communication. * Maintain open-item tracking and escalation paths to streamline customer support efforts. * Proactively drive customer retention and expansion efforts through effective relationship management. * Document customer interactions, product…

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