Technical Support Engineer

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Cleveland, Ohio (Hybrid) Full-time Posted 12d ago

Job Title: Support Engineer Location: Cleveland, Ohio (Hybrid) Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Support Engineer (Tier II) delivers advanced technical expertise to diagnose, troubleshoot, and resolve complex customer issues that impact product performance and business operations. They serve as a critical escalation point, performing in-depth root cause analysis and driving timely, high-quality resolutions that minimize disruption and accelerate value realization. By collaborating with Tier…

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