Mirrai Careers

Technical Support Engineer

Company hidden

US Remote Remote Full-time$80k–$100k / year Posted 30+ days ago
Below market. This role pays below the $150k median for similar USD roles (332 comparable postings in our corpus).
Ideally, you will be comfortable speaking with security and customer operation teams. You must have technical depth, be client obsessed, and experience with a Saas based security product. Having the desire to take initiative, own and resolve customer issues, and love working in a fast paced, high growth environment is key. This role reports to the Director of Support. WHAT YOU’LL BE DOING * Provide well-thought out and reliable directions in technical and non-technical terms, to help customers solve reported issues and guide them on proper use of our platform. * Take ownership of customer…

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