Technical Support Engineer

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Remote Based - US Remote Full-time Posted 2d ago

SPECIFIC RESPONSIBILITIES * Serve as the first point of contact for customer inquiries via cases or phone channels. * Troubleshoot configuration, workflow, scripting, integration, and performance issues. * Replicate reported issues in controlled environments and perform test validation to confirm behaviors. * Document detailed reproduction steps, troubleshooting actions, and resolutions in Salesforce. * Collaborate with Backline Engineers, Product Management, and Cloud Operations to escalate complex defects. * Own cases until resolution or proper handoff, ensuring timely updates and…

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