Technical Support Engineer II

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Boston, MA Remote Full-time$85k–$130k / year Posted 30+ days ago

Below market. This role pays below the $148k median for similar USD roles (253 comparable postings in our corpus).

You'll leverage AI to dive deep into logs, queries, APIs, and data pipelines, tracing how a customer's AI-spend and cloud-cost data moves through our platform and working out why something looks wrong. Most of our stack is bespoke, so we'll teach you the product, but you need to arrive a strong, curious troubleshooter comfortable with ambiguity who thinks on your feet. We comprehend and resolve hard problems ourselves, escalating to engineering only when necessary. We’re accelerating problem-solving, trading “old support” for speed. WHAT YOU'LL DO * Own and resolve complex technical…

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