Technical Support Engineer, L2

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US Remote Remote Full-time$72k–$90k / year Posted 30+ days ago

Below market. This role pays below the $150k median for similar USD roles (225 comparable postings in our corpus).

Working hours This position works during core US daytime hours (9:00 AM to 6:00 PM local time, with a 1-hour break). While our ideal candidate is located in the Pacific or Mountain time zone, we welcome stellar applicants from anywhere in the US. WHAT YOU'LL DO: * Maintain a positive, empathetic and professional attitude toward customers at all times. * Respond promptly to customer inquiries. * Resolve cases, tracking the progress and providing required follow-up. * Work with other teams to ensure a consistent and high-quality level of support. * Know our product inside out and being…

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