Mirrai Careers

Technical Support Engineer (NXJ-220)

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Poland Remote Full-time Posted 4d ago
THE ROLE The core of this role is solving complex, highly technical customer issues for a rapidly growing cybersecurity platform. You won’t just be passing tickets; you will independently investigate root causes, reproduce complex REST API issues, and analyze system logs. As one of two new hires expanding a tight-knit global support team of two into four, you will play a critical role in establishing robust US coverage and reducing the operational load on team leadership. WHAT YOU’LL BE DOING * Investigate and resolve complex technical issues, identifying root causes independently using…

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