Technical Support Specialist

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Arizona Remote Full-time$70k–$90k / year Posted 30+ days ago

Market rate. This role pays around the $84k median for similar USD roles (119 comparable postings in our corpus).

The Technical Support Specialist is an experienced second-level technical resource who owns complex customer escalations and serves as a key liaison between Support and our Development, QA, and Product teams. This person works directly with the company and Salesforce configuration and APIs to diagnose issues across our product suite, including Orchestration, Scheduling, and Journeys; partners with Engineering and QA on reproducible bug reports, and translates customer-reported symptoms into clear technical detail. As the company’s AI-forward product line grows, this role will build…

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