Technical Support Specialist, AU

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Australia Remote Full-timeA$75k–A$95k / year Posted 30+ days ago

The company is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team. This role sits at the heart of how the company stabilizes the platform for our enterprise merchants - owning the investigation, resolution, and clean escalation of complex platform and integration issues across our delivery orchestration system. Technical Support is the company's intake and stabilization layer for everything beyond high-volume delivery inquiries. You'll be the person customers and internal teams rely on when something unusual is happening on the platform: a stuck…

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