DEPARTMENT Transportation / Day Services / Community Services REPORTS TO Program Director / Transportation Coordinator / Administrator FLSA STATUS ☐ Exempt  ☒ Non-Exempt POSITION SUMMARY The Transportation Driver/Transportation Aide is responsible for safely transporting individuals served to and from day programs, medical appointments, community activities, and other approved destinations in accordance with DBHDD Community Service Standards, Medicaid NOW/COMP Waiver requirements, and A New Well, Inc. policies and procedures. This position ensures the health, safety, supervision, dignity, and rights of individuals served during all transportation activities while maintaining accurate documentation and compliance with all transportation regulations. ESSENTIAL JOB FUNCTIONS Transportation Duties * Safely transport individuals served to assigned destinations. * Operate agency vehicles in compliance with all traffic laws and safety regulations. * Ensure all individuals are properly secured using seat belts and wheelchair restraints when applicable. * Conduct passenger counts before departure, during transport transitions, and upon arrival. * Assist individuals entering and exiting vehicles safely. * Maintain appropriate supervision of individuals during transport. * Follow approved transportation schedules and routes. * Ensure individuals are never left unattended in vehicles. Vehicle Safety & Maintenance * Complete daily vehicle inspections prior to transporting individuals. * Report vehicle maintenance concerns immediately. * Ensure vehicles remain clean, sanitary, and safe. * Verify vehicles contain: * First aid kits * Fire extinguishers * Emergency contact information * Required insurance documentation * Maintain fuel levels and vehicle readiness. Documentation Responsibilities * Complete Transportation Attendance Logs accurately and timely. * Document departure and arrival times. * Complete mileage and vehicle usage logs if required. * Report incidents, accidents, injuries, or safety concerns immediately. * Complete incident reports according to agency policy. Emergency & Safety Responsibilities * Respond appropriately to emergencies during transport. * Follow emergency evacuation procedures when necessary. * Contact emergency services and agency management when required. * Maintain confidentiality of individuals served. * Report allegations or suspicions of abuse, neglect, or exploitation immediately. Professional Responsibilities * Maintain professional conduct and appearance. * Treat individuals served with dignity, respect, and compassion. * Attend required trainings and meetings. * Maintain current certifications and licensure requirements. * Comply with DBHDD Community Service Standards and agency policies. QUALIFICATIONS Minimum Requirements * Must be at least 21 years old. * High School Diploma or GED preferred. * Valid Georgia Driver’s License appropriate for vehicle operated. * Acceptable Motor Vehicle Record (MVR). * Ability to pass criminal background checks. * Ability to pass drug screening if required. * CPR and First Aid Certification preferred or required within designated timeframe. * Ability to safely assist individuals with mobility needs. KNOWLEDGE, SKILLS, AND ABILITIES * Knowledge of safe driving practices * Knowledge of DBHDD transportation requirements * Ability to operate transportation vehicles safely * Ability to respond calmly during emergencies * Strong communication and interpersonal skills * Ability to maintain accurate records * Ability to work independently and responsibly * Ability to maintain confidentiality PHYSICAL REQUIREMENTS Employee must be able to: * Sit for extended periods while driving * Lift, push, or pull up to 50 pounds when assisting individuals * Bend, stoop, and assist passengers as needed * Safely enter and exit transportation vehicles repeatedly * Respond quickly during emergencies Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. WORK ENVIRONMENT The employee works in: * Transportation vehicles * Community settings * Residential and day program environments * Various weather conditions Employee may be exposed to: * Traffic hazards * Communicable illnesses * Behavioral emergencies * Outdoor environmental conditions REQUIRED TRAINING The employee must complete: * Transportation Orientation * Defensive Driving Training * CPR/First Aid * DBHDD-required training * Incident Reporting Training * Emergency Preparedness Training * Abuse, Neglect, and Exploitation Training * HIPAA/Confidentiality Training PERFORMANCE EXPECTATIONS Employees are expected to: * Maintain punctuality and attendance * Demonstrate safe driving practices * Maintain compliance with all transportation procedures * Ensure health and safety of individuals served * Complete documentation accurately and timely * Maintain professionalism at all times