VP, Customer Experience

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San Francisco, California Full-time$275k–$350k / year Posted 30+ days ago

Above market. This role pays above the $144k median for similar USD roles (32 comparable postings in our corpus).

The role: We're hiring our first VP of Post-Sales to build and own everything that happens after a deal closes. You'll be responsible for turning new logos into durable, expanding accounts — designing how we onboard customers, instrumenting the signals that predict expansion or churn before they happen, running renewals, and overseeing support. You will own Net Dollar Retention (NDR) as your headline metric and build the team and systems required to move it in the right direction as we scale. This is a build role, not a maintain role: you'll be establishing the post-sales function's…

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