Customer Success & Account Manager — AI Agents

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APAC Full-time Posted 4w ago

RESPONSIBILITIES * Own a book of customers, understanding their live status, issues, and opportunities. * Act swiftly to address customer questions, open items, and implementation blockers. * Facilitate customer onboarding by configuring AI agents and connecting supported systems. * Test configurations and ensure everything is functioning before customer launch. * Troubleshoot issues independently, escalating only when necessary. * Document customer interactions and recurring problems to improve processes. * Conduct onboarding, implementation, and check-in calls with customers. *…

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