Implementation & Customer Success Manager — AI Agents

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Malaysia Remote Full-time Posted 4w ago

RESPONSIBILITIES * Own customer relationships end to end, from the signed contract through implementation, launch, ongoing success, renewal, and expansion. * Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation, testing the entire experience yourself. * Configure AI agents by building and improving prompts, workflows, escalation logic, and other behaviors as the product evolves. * Implement new workflows as Central expands beyond voice automation into back-office operations. * Run…

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