Pooled Customer Success Manager

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SF | Boston Full-time$130k–$150k / year Posted 6d ago

Market rate. This role pays around the $144k median for similar USD roles (164 comparable postings in our corpus).

We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve. LOCATION: SAN FRANCISCO, BOSTON OR AUSTIN THE ROLE You work a shared queue of customer accounts. Work arrives when a signal fires: onboarding has stalled, nothing has been configured, the only active user has gone quiet, a renewal…

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