Job Title: Sales Support Customer Service Representative Job Summary: We are seeking a dedicated and experienced Sales Support Agent to respond to customer and prospect queries, while supporting sales operations. The ideal candidate has strong knowledge of customer service and back-office best practices, ensuring smooth communication between customers and internal teams. Key Responsibilities: * Customer Assistance: Respond to customer inquiries via inbound and outbound calls . * Troubleshooting: Provide troubleshooting assistance for customer orders, and account statuses, and resolve any related problems in a timely manner. * Sales Support: Assist the sales team by processing orders, validating and verifying documents, tracking shipments, and addressing any discrepancies or issues. * Enrollment Support: Guide customers through the entire enrollment process, ensuring a smooth transition from inquiry to service initiation. * Back Office Support: Complete pending service requests and coordinate with relevant departments to start or maintain services. * Data Entry & Management: Maintain accurate customer databases and records using ERP and CRM systems, updating order details and communication history. * Collaboration: Work closely with sales to ensure excellent customer experiences and service delivery. * Reporting: Generate reports on customer interactions, feedback, and resolutions for internal use. Candidate Requirements: * Hands-on experience with ERP and CRM systems. * Proficiency with MS Office Suite, particularly MS Excel. * In-depth understanding of sales principles and customer service practices. * Excellent communication skills, both verbal and written. * Strong analytical and multitasking abilities. * Ability to work well within a team and motivate others. * Experience managing inbound and outbound calls. * Advanced English (B2+/C2).

Sales Support Agent

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