Scaled Support Specialist

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Remote (US) Remote Full-time$115k–$140k / year Posted 8d ago

Above market. This role pays above the $76k median for similar USD roles (118 comparable postings in our corpus).

This is not a scripted helpdesk role. Our users are highly capable engineers building the next generation of AI applications, which means the problems they bring to us are complex, nuanced, and frequently novel. You'll encounter issues daily where there is no runbook. You'll need to figure it out, often with incomplete information, and usually before anyone else on the team has seen it either. If you're the kind of person who reads API changelogs for fun, has strong opinions about error message quality, and gets genuine satisfaction from turning a frustrated developer into a happy one — keep…

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