Senior Customer Support / Customer Experience Manager (E-commerce)

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South Africa - Cape Town Remote Contract$20k–$26k / year Posted 30+ days ago

Below market. This role pays below the $150k median for similar USD roles (195 comparable postings in our corpus).

Join the company and work with fast-growing global companies while building a long-term career. JOB TITLE SENIOR CUSTOMER SUPPORT / CUSTOMER EXPERIENCE MANAGER (E-COMMERCE) Location Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a Senior Customer Support / Customer Experience Manager to lead and elevate customer support operations for a growing e-commerce business. This role owns the full customer support lifecycle from onboarding through post-purchase support and retention - while driving operational excellence, automation, and customer satisfaction at scale. You…

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