Sr. Customer Service Representative

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Louisville, Kentucky, United States Posted 2w ago

The company isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. What will you be doing? Driving customer success and happiness! Merchant Advocacy & Proactive Problem-Solving: * Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution. * Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely…

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