Support Engineer

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Remote - US (Central or Eastern Time) Remote Full-time Posted 30+ days ago

Working hours: Monday - Friday, 8:00am - 4:30pm ET What You’ll Do * Apply your technical knowledge to the triage, escalation and resolution of technical requests from clients and internal team mates * Respond promptly to requests, quickly assessing root cause, potential workarounds, and options for resolution * Readily available for live coverage as needed (the company supports Clinicians 8AM - 8PM EST) * Foster collaboration and impeccable communication among product management, engineering and support teams * Coordinate / follow up on internal requests and work in progress *…

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