Mirrai Careers

Technical Support Specialist

Company hidden

Detroit, MI Full-time$58k / year Posted yesterday
Below market. This role pays below the $84k median for similar USD roles (105 comparable postings in our corpus).
Customers will contact you by phone, email, and in-app chat. Some will need help getting started; others will have a device that will not connect or information that is missing from their app. Your job is to understand the problem, work through the appropriate steps, and explain what happens next. You will report to the Unified Tier 1 Manager and work with technical specialists and utility partner contacts when an issue requires additional help. Schedule Our support hours are 8 AM to 8 PM ET, Monday through Friday, and 9 AM to 6 PM ET on Saturday. This role’s regular schedule includes a…

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