Customer Success & Account Manager — AI Agents

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Malaysia Remote Full-time Posted 4w ago

RESPONSIBILITIES * Own a book of customers. Know what's live, what's blocked, what's broken, who's unhappy, what's unresolved, what's at risk, and where there is an opportunity to grow. * Move things the same day. Customer questions, open items, implementation blockers, engineering escalations, and commercial conversations should get action quickly. * Take customers live. Understand their workflow, configure their AI agent, connect systems, and test everything end to end before launch. * Configure AI agents yourself. Work with prompts, flows, transfer and escalation rules, and other…

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