Job Description The Front Office & Sales Support Administrator serves as the first point of contact for visitors, customers and incoming enquiries. The role combines front office administration, customer service and sales support activities, ensuring a professional customer experience whilst supporting the smooth operation of administrative and commercial processes. What we offer Beyond a competitive package, joining Alberta Group means joining a team where your work shapes how the company grows. We offer: Growth & Impact * Genuine room to grow into a broader people role as you build trust and deliver results. * A high level of autonomy – you will own your work and have real influence over how recruitment and development are run. * Direct exposure to senior stakeholders and decision-makers across the Group from day one. * A supportive, collaborative HR team that values openness, initiative, and continuous learning. Health & Well-Being * Private medical insurance cover, which can be extended to dependents against a nominal administrative fee per person. * Enrolment in our Employee Well-Being Scheme, promoting both mental and physical well-being. Practical Benefits * Company phone and mobile line. * Annual work-attire allowance for office-based team members. * Eligibility for the Alberta Team Member Discount, offered from numerous service providers and retailers across Malta. Key Responsibilities Front Office & General Administration: * Greet and welcome visitors, directing them to the appropriate person or office. * Handle incoming and outgoing calls, relay messages, and provide accurate information to callers. * Manage front desk and carry out daily administrative activities. Provide timely responses to inquiries and requests. * Maintain organised office documents and files * Maintain a professional and tidy work environment throughout the office. * Communicate important customer feedback and maintain a positive customer experience. * Additionally, assist with any other administrative tasks as directed by the line manager or designated person. Customer Service & Sales Support * Act as the first point of contact for walk-in customers, visitors and incoming enquiries. * Provide information regarding Alberta Group's products offerings and direct enquiries to the appropriate department. * Process orders, manage stock levels, and support sales activities by upselling and cross-selling products. * Support the administration of customer quotations, orders and sales-related documentation. * Liaise with customers and internal departments to support a positive customer experience. * Maintain accurate records relating to customer interactions, enquiries and commercial activities. Team Collaboration & Professional Development: * Collaborate with colleagues to identify and implement efficient administrative practices. * Participate in training sessions and professional development programs as directed by the company. Required Qualifications & Experience * Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications. * At least one year of experience in an administrative role. * Basic knowledge of Maltese and English languages. Required Skills & Attributes Communication * Ability to communicate effectively with a diverse range of stakeholders and build positive relationships. Customer Service Orientation * Ability to build positive relationships with customers and provide a professional first point of contact for Alberta Group. Attention to Detail * Meticulous in maintaining accurate documents and records. Organisational Planning & Time Management * Capable of prioritising workloads and managing time efficiently. Professionalism * Demonstrates a presentable and professional demeanour in all interactions, with strong ethics and integrity. Company Culture Fit * Embrace and uphold the company's values, mission, policies and procedures. * Demonstrate a proactive and solution-oriented approach to challenges. * Strive for continuous improvement and innovation in practice.

Front Office & Sales Support Administrator

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