Senior Customer Success Manager

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Remote US Remote Full-time$90k–$120k / year Posted 7d ago

Below market. This role pays below the $163k median for similar USD roles (552 comparable postings in our corpus).

JOB MISSION We're looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you'll be the strategic partner our customers rely on to drive real business outcomes — not just platform adoption. You'll own the full customer relationship, from implementation handoff through renewal and expansion, and serve as a trusted advisor to HR, Finance, and People leaders at organizations of all sizes. We will measure your success through: * Gross Revenue Retention (GRR) * Net Revenue Retention (NRR) * Overall customer health and successful outcomes * Renewal…

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