Technical Support Representative, Catholic

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Colorado Springs, CO Posted 30+ days ago

* Strategic Growth & Core Metrics * Product Knowledge: Upon successful completion of initial onboarding: * Demonstrates functional fluency in either the Giving or ChMS platform architecture. * Maintains a general working knowledge of basic application and account ecosystems. * Performance Baseline: Post onboarding period, consistently meets or exceeds all core KPIs. * Maintains target response times and customer satisfaction (CSAT) goals. KPI’s may vary depending on the customer segment. * Core Competency: Level l Profile - An autonomous, proactive individual…

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